FREE Shipping and Returns Policy for the website www.catbedandtoy.com
Shipping, Shipping Rates and Returns
Destinations and shipping methods
I only sell and deliver to destinations in the 48 states of continental USA
All products sold on this site are delivered directly from the manufacturer to you. By cutting out the middle men I pass on the savings to you, the customer. All products are delivered from warehouses either in:
Reedsville, Pennsylvania, or
New York City, New York, or
City of Industry, California, or
Los Angeles, California,
Hence the need for different shipping methods and rates for each warehouse. Each warehouse is associated with a different manufacturer.
Shipping method to be used is clearly specified on each product page.
The default shipping method is for the carrier UPS and service Ground for Armarkat Classic Cat Trees, Armarkat Premium Cat Trees, Armarkat Small Cat Trees, Armarkat Kitten Trees, Armarkat Kitten Scratchers, Armarkat Cat Beds and Armarkat Pet Carriers, shipped from the warehouse in Princeton, NJ 08542 USA.
You would have to choose the appropriate shipping method at checkout time if the product purchased is not of the above.
There is no option to use a different carrier/shipping method from that specified on the PRODUCT and CHECK OUT pages.
Please note that to have the lowest prices on the internet I have to work on a very low profit margin, and will not be able to sustain any shortfalls in shipping and handling charges.
Purchase of multiple items
You can ONLY purchase multiple items of the same category of product on the same order.
Multiple items covering different categories would have to be made on separate orders, for example:
Cat beds and Cat furniture cannot be purchased on the same order
Armarkat Cat Trees cannot be purchased along with any other cat furniture on the same order.
FedEx and UPS - Ground - FREE SHIPPING
The above carriers are the ones used by the choice and discretion of the MANUFACTURER and or DISTRIBUTOR AND Currently used for ALL PRODUCTS SOLD ON THIS WEBSITE:
Since all products are shipped FREE of any ADDITIONAL COST to the purchase price, the option of carrier choice does not arise and the goods ordered may be shipped by a different carrier to that selected by you at checkout time.
UPS - Ground - Residential
This is the default shipping method and is Currently used for Armarkat Classic Cat Trees, Armarkat Premium Cat Trees, Armarkat Small Cat Trees, Armarkat Kitten Trees, Armarkat Kitten Scratchers, Armarkat Cat Beds and Armarkat Pet Carriers, all shipped FREE of any EXTRA COST.
This is set up for convenience of administration and the ARMARKAT Warehouse in Princeton, NJ 08542, may decide to use a different carrier.
We try our best to fill your orders correctly, however we can make a mistake and send you an item you did not order. In this case return it and we will credit your card for the full value of the item PLUS outbound shipping AND return shipping. Wrongly shipped items MUST be returned in their original package with all documentation in order for proper credit.
If you are disappointed with your purchase for any reason within 30 days of purchase, we will take it back, but YOU will have to pay for return shipping for proper credit.
Original packaging and documentation required. The refund would be for the product price only and not for the shipping and handling charges component of the order.
In most cases of a refund where we as the vendor are not the reason that brought about the refund a restocking fee of 15% of the product price would be charged. This restocking fee would not be charged if the refund is a consequence of our actions or inactions in any form or matter.
If the product is defective, return it to us along with the original packaging and documentation for full credit, including return shipping.
Credit for items damaged in shipping must be claimed with the carrier. We will assist you, if possible, to rectify the situation.
Satisfaction Guarantee Affirmation.
While thanking you for your patronage. I take this opportunity to affirm that I will take every care, to see that every single piece of cat furniture, every cat tree, cat condo, cat scratching post, cat bed, cat toy and outdoor cat house sold through this site, is to your utmost satisfaction, and am happy to address any problems associated with your purchase. Please contact me, if you have such a problem.
Noel Benjamin D'Costa
Last Modified .
Insulated Cedar Outdoor Cat House. - Heated Cedar Outdoor Cat House. - Pet Supplies from Amazon.com.